Frequently Asked Questions
Everything you need to know about our sustainable hemp-based apparel.
What makes Hemp Cookies clothing sustainable?
We use 100% organic hemp fibers and eco-friendly dyes. Hemp requires significantly less water than cotton and no pesticides, making it one of the most sustainable fabrics in the fashion industry.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location but generally take 10-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Does hemp fabric feel rough against the skin?
Not at all! While raw hemp can be sturdy, our unique 'Cookie-Soft' finishing process ensures our garments feel soft from the first wear and actually get softer with every wash.
How do I care for my hemp garments?
To prolong the life of your clothing, we recommend machine washing on a cold, gentle cycle and hanging to dry. If you must use a dryer, use a low heat setting.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.